At SpinBetter, we value our players and strive to provide top-notch customer service. Whether you have questions about our platform, need technical support or want to learn about our games and betting options, our team is here to help. We strive to provide a smooth and seamless experience for all users from Germany, Poland, Uzbekistan, Netherlands and Greece and our support team is available 24/7 to promptly resolve your questions.
Below you will find various ways to contact us. We understand that an immediate and helpful response is key to providing a superior gaming experience, so we’ve made it easy for you to contact us through a variety of communication channels.
Ways to contact us
1. Support Chat
For immediate assistance, our chat is the fastest and most efficient way to contact us. It is available 24/7 and allows you to get in touch with one of our friendly support agents within seconds. Whether you have a question about placing a bid, need help with payment or technical support, our team is always available to assist you in real time.
To start a chat session:
- Visit our website and click on the chat icon located in the bottom right corner of the page.
- Enter your message and one of our team members will respond to you instantly.
Chat support is the fastest way to get help and resolve any issues without waiting.
2. Email Support
If your question requires a more detailed review or you prefer to send a letter, we’re happy to help you via email. You can expect a response within 24 hours, depending on the complexity of your question. We always endeavor to provide clear and helpful information so that you do not have any difficulties.
To contact us by email:
- Email address: info@spinbetter.link.
Please provide us with as much detail as possible, including your account information (username or registered email address), a description of the problem and any relevant screenshots. This will help us resolve your issue as quickly as possible.
3. Phone Support
For users who prefer to communicate directly with a support agent, we offer phone support during business hours. Our team is available to help with urgent questions, account or technical support issues.
To contact us by phone:
- Phone Number: +185924750938
Please note that standard international call rates may apply when calling from other countries. Our support team is fluent in English and can provide assistance in other major languages as needed.
4. Social Media
We are active on several social media platforms where we communicate with our community, provide updates and answer general questions. If you have more informal questions or just want to stay in touch with us, follow us on:
- Facebook: SpinBetter.link Facebook
- Twitter: @SpinBetter_link
- Instagram: @SpinBetter.link
Feel free to contact us on any of these platforms for general questions or updates on our latest promotions. However, for account-related questions or questions regarding personal information, we recommend using email or chat to ensure your privacy and security.
5. Frequently Asked Questions
Before contacting our support team, we recommend that you visit our Frequently Asked Questions section. In this section you can quickly find answers to many common questions, from how to register and fund your account to understanding the rules of our various games. By checking out the FAQ page, you will be able to find an instant solution to your question.
To access the FAQ page, click on the FAQ Page link on our website, where you will find well-organized answers to the most common user questions.
If you need to contact us about any issue, our team is ready to assist you. You can reach us at our physical location in Curaçao:
6. Spinbetter Headquarters
- Renaissance Mall and Reef Fort,
- Otrobanda, Willemstad,
- Curaçao
Support hours and availability
Our support team is available 24 hours a day, so whenever you need help, we are always ready to assist you. Whether it’s day or night, our dedicated support agents are one message or call away. We understand that problems can arise at any time, and we strive to resolve them quickly so you can enjoy your experience again.
Even during busy periods, such as major sporting events or special promotions, our team is available to assist you efficiently. You can count on our quick responses and effective solutions, whether it’s technical problems, payment issues or anything else.
How we can help
Our support team is available to assist you with a wide variety of issues, including but not limited to:
- Account related issues: Help with account creation or access, password reset and account verification.
- Deposits and Withdrawals: Assistance with making deposits, processing withdrawals and understanding our payment options.
- Casino Betting and Gambling: Questions on how to bet, how to understand odds or information on the rules and regulations of the game.
- Promotions and Bonuses: Explanations of current offers, bonus eligibility and how to receive rewards.
- Responsible Gaming: Information on self-exclusion tools, setting betting limits and seeking support for gambling related issues.
- Technical Issues: Help with site functionality, app functionality, or troubleshooting technical issues.
If your issue requires further investigation, we will refer it to the appropriate department and keep you informed while we work to resolve it.