We are committed to encouraging responsible gambling and providing our users with a safe and enjoyable experience. As part of our efforts to support responsible gambling, we offer a self-exclusion program that allows players to take control of their gambling habits. If you feel that your gambling activities are becoming problematic or you simply want to take a break, self-exclusion is a useful tool to prevent further participation in gambling on our Spinbetter platform.
This self-exclusion policy provides you with the information you need to understand how the self-exclusion process works, what options are available, and how it can help you maintain control over your gambling behavior.
What is self-exclusion?
Self-exclusion is a voluntary process whereby a player decides to temporarily or permanently block access to their gambling account for a predetermined period of time. During this time, the player will not be able to log in, deposit, bet or participate in any gambling activities. Self-exclusion is an effective tool for those who feel they are losing control of their gambling or who need to take a break to recover.
Self-exclusion is not a permanent solution to gambling problems, but it can serve as an important step toward recognizing the need for help and taking action. It is a proactive way to ensure that players can avoid impulsive betting or overindulging while they struggle with their gambling habits.
How does self-exclusion work?
We offer several self-exclusion options depending on your needs. Once you submit a self-exclusion request, we will block your access to your account for an agreed upon period of time. During this period you will not be able to log into your account, make deposits or place bets.
The self-exclusion process is simple and can be initiated through your account settings. However, if you feel you need further assistance or would like to discuss your options, our support team is available to help you through the process.
There are generally three types of self-exclusion periods:
- Temporary self-exclusion: You can temporarily block access to your account for a specific period of time, such as a few days, weeks or months. After the self-exclusion period ends, access to your account will be automatically restored and you can continue gambling if you feel you are ready to do so.
- Permanent Self-Exclusion: For people who feel that they cannot control their gambling behavior for long periods of time, permanent self-exclusion offers permanent account closure. By choosing permanent self-exclusion, you will no longer be able to access your account and it will remain closed indefinitely. This option should be taken carefully as it is not possible to reverse this decision.
- Cooling off period: Some players may want to take a short break without closing access completely. In such cases, a cooling off period may be a suitable option. This period usually lasts from 24 hours to a few days, during which you will be temporarily prevented from gambling. Once the cooling-off period is over, your account will be automatically reactivated.
How to request self-exclusion
To initiate self-exclusion, you can follow the steps below:
- Log in to your account: Go to your account settings and find the “Responsible Gaming” or “Self-Exclusion” section.
- Select the “Self-Exclusion” option: Choose a self-exclusion period or request permanent self-exclusion if that is your preference.
- Confirm your decision: Once you have selected your preferred self-exclusion option, you will be asked to confirm your decision. This ensures that you are fully aware of the implications of your choice.
- Submit your request : Once confirmed, your self-exclusion request will be processed and you will no longer be able to access your account.
If you are unsure which self-exclusion option is right for you, or if you need help, you can contact our support team at SpinBetter. We’ll walk you through the process and help you make an informed decision.
What happens during self-exclusion?
During the self-exclusion period, you will not be able to log into your account, place bets or make deposits. This restriction applies to all platforms and services associated with SpinBetter. We will also block any promotional communications such as emails or notifications so that you will not be tempted to use gambling content during this period.
It is important to note that self-exclusion is a personal decision and will be respected. However, it is your responsibility not to attempt to open new accounts or circumvent the self-exclusion restrictions. We take steps to prevent circumvention of self-exclusion, including utilizing enhanced identity verification and account monitoring.
If you have a need to extend or shorten the self-exclusion period, you can contact our support team. Please note, however, that the cooling off or suspension period cannot be shortened once it has begun, and we will not reinstate your account until the end of the agreed period.
Support and Resources
We understand that self-exclusion can be a difficult decision, and we want to ensure you have access to the support you need during this period. If you are struggling with your gambling habits or need help, we encourage you to contact a professional gambling support organization. There are many resources available to help people facing gambling related problems.
Organizations that provide support for people suffering from gambling problems include:
- GamCare: Offers free, confidential support to people with gambling problems.
- Gambling Therapy: Provides online support for people with gambling problems.
- Gamblers Anonymous: A support group that helps people with gambling problems through meetings and a 12-step recovery program.
- National Council on Problem Gambling (NCPG): Provides resources and information about responsible gambling and support for problem gamblers.
These organizations can offer guidance, counseling, and advice to help you address your gambling problems and regain control.
Why choose self-exclusion?
Self-exclusion is an effective tool for people who realize they need a break from gambling or are concerned about how gambling is affecting their lives. Here are a few reasons why self-exclusion can be helpful:
- Personal control: Self-exclusion gives you the opportunity to take control of your gambling habits and prevent you from making impulsive decisions.
- Time out: Self-exclusion sets a clear boundary between you and gambling, giving you the time and space you need to think about your behavior.
- Risk reduction: self-exclusion can help reduce the financial, emotional and social risks associated with excessive gambling.
Conclusion
We believe in the importance of promoting responsible gambling and giving our users the tools they need to take control of their gambling behavior. Our self-exclusion program is an important part of our commitment to ensuring that our platform remains a safe and supportive environment for all players.
If you feel that gambling is no longer a source of entertainment or if you need to take a break, we encourage you to take advantage of our self-exclusion program. If you need help or have any questions about this process, please do not hesitate to contact our Spinbetter support team. We are here to help and support you in any way we can.